Hero Image Hero Image
Hello, I'm Daniel.

I Create Product Design That Makes Sense

Working remotely from Coimbra 🇵🇹, currently Lead Product Designer for AI & Automations at Talkdesk

Experiences I have been working on for the past decade:

As a Lead Product Designer, I primarily do:

  1. Shaping design strategy/vision: Contextualizing the work and make sure everyone is aligned in the same direction.
  2. Operationalizing design: Putting a framework in place, tools and workflows that allow the team to be more productive. Reinforcing a culture of integration of usability studies, research, and analysis into product design requirements to enhance user satisfaction.
  3. Forging alliances: Gathering allies and building relationships with Product, Engineering, CSMs, Support and more.
  4. Building the team: Attracting and retain world-class talent.
  5. Managing the team: Making sure that everyone is successful, happy, and working on things that are most important to help our customers and improve our products.

Guardian is a native cloud security solution that enables Talkdesk clients to take control of their contact centers’ security management by effectively mitigating the risks from data leakage, fraud, identity theft and privacy-related breaches. Prevent fraud and protect Customer Centers customers’ data from security threats with a risk management solution for contact centers.

For confidentiality reasons, more details can’t be disclosed.

For more information please visit Guardian official page.

Guide is an AI-powered, self-service knowledge base that helps Talkdesk clients level-up their customer self-service. Guide transforms the way Knowledge teams organize and provide information to customers and agents.

For confidentiality reasons, more details can’t be disclosed.

For more information please visit Guide official page.

Stratio Foresight is an artificial intelligence platform that detects anomalies, faults and potential breakdowns beforehand. Provides after-sales teams with an overview of the detected faults beforehand and enables servicing customers at the right time.

For confidentiality reasons, more details can’t be disclosed.

For more information please visit Stratio official page.

Stratio Ecodriving is a eco-driving solution tested and validated by fleets, with better calculations through AI. Enables the monitoring of driver performance and behaviour, adding value to the end customer whilst providing extra context to analysts.

For confidentiality reasons, more details can’t be disclosed.

For more information please visit Stratio official application.

Stratio Fleet Manager is a mobile app to allow Stratio’s clients to track their fleet anywhere. Have quick access to their vehicle’s main indicators such as operation, location, fuel or energy consumption.

For more information please visit Stratio official application.

For confidentiality reasons, more details can’t be disclosed.

Feedzai Insights is an intelligent dashboard and reporting tool that drives continuous business and operational performance improvements.
Feedzai Insights provides a wide range of tools, from a simple query or search to interactive dashboards and reports that help our customers understand how their business and fraud teams are performing.

For confidentiality reasons, more details can’t be disclosed.

Data Science Studio is an environment where Data Scientists work to produce the best Machine Learning models and rules based on historical data.
Teams can collaborate together on projects, share insights and improve outcomes, focusing on the real Data Science and not on the tooling and infrastructure.
Data transformations can be developed in a easy way to create new data sources and metrics that can be used in models and runtime workflows.
Plans allow Data Science teams to quickly and easily transform data, combine data sources and natively deploy these transformations to the runtime environment.

For confidentiality reasons, more details can’t be disclosed.

Feedzai Pulse is a data science platform that integrates Big Data analytics and Machine Learning techniques with a native runtime Production environment to detect and prevent financial fraud in real-time. Feedzai combines in a single enterprise platform the power of the integration between Data Science and workflows and it results in deploying a model into Production that takes hours instead of weeks or months.

For confidentiality reasons, more details can’t be disclosed.

You can check out some of my work at , and sometimes I tend to useless and funny things. Occasionally I post some or on Instagram. And last but not least feel free to join my professional network on .