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Hello, I'm Daniel.

I Create Product Design That Makes Sense

Working remotely from Coimbra 🇵🇹, currently Lead Product Designer for AI at Talkdesk

Experiences I have been working on for the past decade:

Leading the Product Design team and making efforts for the growing Artificial Intelligence business unit working with Product Management and Engineering leadership and cross-functional teams to shape the product strategy and design execution.

  • Making sure every product my team works on is delivered on time with the highest standard of quality.
  • Increasing design quality by defining standards, improve them, and train your teammates at learning them.
  • Working closely with product managers and engineers to break silos and deliver meaningful products for Talkdesk end-users.
  • Reinforcing a culture of integration of usability studies, research and analysis into product design requirements to enhance user satisfaction.
  • Shaping design vision - contextualizing the work and making sure everyone is aligned in the same direction.
  • Operationalising design - putting a process in place, tools and workflows that allow the team to be more productive.
  • Providing mentorship and coaching and up-leveling the product design team.
  • Hiring new team members and make the Product Design team grow as fast as the company.

Optimizing user experience with AI-powered knowledge, recommendations, and insights

AI can automate portions of calls and also attempt to analyze tone and emotion, and as low-level, repetitive tasks become the job of AI, the role of agents is being transformed.

Guardian is a native cloud security solution that enables Talkdesk clients to take control of their contact centers’ security management by effectively mitigating the risks from data leakage, fraud, identity theft and privacy-related breaches. Prevent fraud and protect Customer Centers customers’ data from security threats with a risk management solution for contact centers.

For confidentiality reasons, more details can’t be disclosed.

For more information please visit Guardian official page.

Guide is an AI-powered, self-service knowledge base that helps Talkdesk clients level-up their customer self-service. Guide transforms the way Knowledge teams organize and provide information to customers and agents.

For confidentiality reasons, more details can’t be disclosed.

For more information please visit Guide official page.

Stratio Foresight is an artificial intelligence platform that detects anomalies, faults and potential breakdowns beforehand. Provides after-sales teams with an overview of the detected faults beforehand and enables servicing customers at the right time.

For confidentiality reasons, more details can’t be disclosed.

For more information please visit Stratio official page.

Stratio Ecodriving is a eco-driving solution tested and validated by fleets, with better calculations through AI. Enables the monitoring of driver performance and behaviour, adding value to the end customer whilst providing extra context to analysts.

For confidentiality reasons, more details can’t be disclosed.

For more information please visit Stratio official application.

Stratio Fleet Manager is a mobile app to allow Stratio’s clients to track their fleet anywhere. Have quick access to their vehicle’s main indicators such as operation, location, fuel or energy consumption.

For more information please visit Stratio official application.

For confidentiality reasons, more details can’t be disclosed.

Feedzai Insights is an intelligent dashboard and reporting tool that drives continuous business and operational performance improvements.
Feedzai Insights provides a wide range of tools, from a simple query or search to interactive dashboards and reports that help our customers understand how their business and fraud teams are performing.

For confidentiality reasons, more details can’t be disclosed.

Data Science Studio is an environment where Data Scientists work to produce the best Machine Learning models and rules based on historical data.
Teams can collaborate together on projects, share insights and improve outcomes, focusing on the real Data Science and not on the tooling and infrastructure.
Data transformations can be developed in a easy way to create new data sources and metrics that can be used in models and runtime workflows.
Plans allow Data Science teams to quickly and easily transform data, combine data sources and natively deploy these transformations to the runtime environment.

For confidentiality reasons, more details can’t be disclosed.

Feedzai Pulse is a data science platform that integrates Big Data analytics and Machine Learning techniques with a native runtime Production environment to detect and prevent financial fraud in real-time. Feedzai combines in a single enterprise platform the power of the integration between Data Science and workflows and it results in deploying a model into Production that takes hours instead of weeks or months.

For confidentiality reasons, more details can’t be disclosed.

You can check out some of my work at , and sometimes I tend to useless and funny things. Occasionally I post some or on Instagram. And last but not least feel free to join my professional network on .