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Hi 👋, I'm Daniel.

I Help Increase UX Maturity In Organizations

Working remotely from Coimbra 🇵🇹, currently Head of Product Design & Research for AI & Automations at Talkdesk

I am passionate about design, user experience, product strategy and I enjoy creating user-centric, delightful, and human experiences using Artificial Intelligence.

I started my career in 2006 doing agency work, being responsible for branding, graphic design and web design. I have been a self-taught designer focusing on user experience and user interfaces but since 2012 I have been focusing on digital product design for SaaS business applications and enterprise software.

In the last couple of years, I grew another passion for working processes and building a design team. These days I am helping the Artificial Intelligence business unit at Talkdesk making sure that my team is successful, happy, and working on the things that are most important to help our customers, shaping the design vision and gathering allies and building relationships with product management and engineering teams.

I'm a tenacious problem solver, fascinated by creative visual storytelling.

The human-centred design process can be a vehicle to drive meaningful and sustainable innovation that improves the human experience.

Human-centred design allows us to create and deliver solutions based on people's needs and it matters more than ever:

  • It brings focus on people and the human experience when businesses are distracted by technology.
  • It provides the right tools and mindset needed to thrive in the era of the innovation imperative.
  • It's learnable, a discipline that individuals and organizations can incorporate to make better decisions, to identify innovation opportunities and to execute them.

When designing, we have a responsibility that will eventually define the relationship of our users to our products. I have been spending the past 13-and-a-bit years designing and developing products and websites, and I believe that a clean and sharp interface and a great user experience can make a huge success.

Designing for AIDesign strategyDesign managementDesign leadershipUser-centred designCompetitive analysisUser researchUsability evaluationHeuristic evaluationUser interviewsUsability testingContextual inquiryPrototypingVisual DesignInteraction designData visualizationInformation architectureMentoringPeople developmentHiringDesign systemsScrumHTML, CSS and JS

I communicate and collaborate directly with stakeholders and I work alongside with developers in an agile environment.

  • Sticky notes, Paper, Pencil
  • Sketch, Framer, Figma, Principle
  • Abstract, Invision, Miro
  • Confluence, Jira, Trello
  • Spare time: Photoshop, Illustrator, Lightroom

To be honest I'm completely tool agnostic. I'm always keen to learn new software if it improves team productivity and collaboration.

  • Feb 2022 – Present
    Associate Director of Product Design & Research @ Talkdesk
  • Feb 2021 – Jan 2022
    Product Design Manager @ Talkdesk
  • Dec 2019 – Jan 2021
    Lead Product Designer @ Talkdesk
  • Sep 2019 – Dec 2019
    Senior Product Designer @ Talkdesk
  • Nov 2018 – Sep 2019
    Senior Product Designer / Team Manager @ Stratio
  • Mar 2014 – Nov 2018
    Product Designer @ Feedzai
  • Ago 2012 – Mar 2014
    Associate Product Designer @ Feedzai
  • Nov 2011 – Oct 2012
    Web Designer @ Paul Stricker
  • Feb 2011 – Oct 2011
    Web Designer and Developer — Freelancer
  • Feb 2007 – Jan 2011
    Web Designer and Developer @ Inovazi
  • Nov 2006 – Jan 2007
    Web Designer and Developer — Freelancer

You can check out some of my work at , and sometimes I tend to useless and funny things. Occasionally I post some or on Instagram. And last but not least feel free to join my professional network on .